Refund and Return Policy – FlowerShopIloiloCity

Refund and Return Policy – FlowerShopIloiloCity.com

At FlowerShopIloiloCity.com, customer satisfaction is our highest priority. We are committed to delivering every flower arrangement and gift with care, accuracy, and timeliness across Iloilo City, Philippines. However, we understand that unforeseen circumstances may arise. Our policy below ensures clarity, fairness, and dependable customer support.

Refund Policy

If you need to cancel your order, please review the following terms:

Full Refund

Cancellations made 5 days or more before the scheduled delivery date are eligible for a full refund, minus a service charge of US$15 or 10% of the total payment (whichever is higher).

Partial Refund

Cancellations made 3 to 4 days before the scheduled delivery date will receive a 50% refund of the total amount paid.

No Refund

Cancellations made less than 3 days before the delivery date are not eligible for a refund, as preparations and sourcing may already be completed.

Refunds will be processed back to the original payment method used at checkout.

Return & Replacement Policy

We carefully prepare every order to meet our quality standards. If there is a valid concern, we may offer a replacement under the following conditions:

  • The recipient must return the original item within 3 working days from the delivery date.

  • We do not offer cash refunds for delivered items; only replacements are provided when applicable.

Replacement Within 24 Hours

We may offer a replacement within 24 hours of delivery if:

  • The item delivered is faulty or defective

  • The product was damaged during transit

  • The wrong item was delivered and cannot be reasonably corrected

To request a replacement, please contact our Customer Support Team immediately with:

  • Your order number

  • Clear photos of the item received

Once verified, we will arrange a prompt replacement delivery in Iloilo City.

Important Notes

  • Fresh flowers are perishable products. Minor variations in bloom size, color shade, or arrangement style may occur due to seasonal availability.

  • Concerns must be reported within 24 hours of delivery for proper evaluation.

  • We reserve the right to assess each case individually to ensure fairness to both parties.

Contact Us

If you have any questions about your order, cancellation, or replacement request, please reach out to our support team through the official contact channels listed on FlowerShopIloiloCity.com.

Thank you for choosing FlowerShopIloiloCity.com for your flower and gift delivery needs in Iloilo City, Philippines. We truly appreciate your trust and are honored to be part of your meaningful moments.