Substitution Policy – FlowerShopIloiloCity.com

Substitution Policy – FlowerShopIloiloCity.com

At FlowerShopIloiloCity.com, we are committed to delivering your flowers and gifts exactly as displayed on our website. However, in rare situations, certain flowers, colors, or gift items may become temporarily unavailable due to seasonal changes, supplier limitations, or high demand in Iloilo City, Philippines. When this happens, we apply our Substitution Policy to ensure your order is delivered on time while maintaining its beauty and meaning.

Our Commitment to You

Whenever a substitution is necessary, we guarantee that:

  • The replacement item will be of equal or higher value

  • The overall design, style, and theme of the arrangement will be preserved

  • The sentiment and occasion (romance, sympathy, celebration, etc.) will remain intact

Our goal is to ensure your recipient in Iloilo City receives a stunning arrangement that reflects your heartfelt message.

Flower Substitutions

While we carefully prepare each bouquet based on the product photos, specific blooms may occasionally be unavailable due to:

  • Seasonal availability

  • Sudden supply shortages

  • Peak occasions such as Valentine’s Day, Mother’s Day, or All Saints’ Day

In these cases:

  • We substitute flowers with similar varieties in color, size, and style (for example, lilies may be replaced with orchids, or carnations with chrysanthemums)

  • Focal flowers like roses are prioritized and will only be substituted when absolutely necessary

  • The final arrangement will maintain the same overall look and elegance

Gift Item Substitutions

For non-floral items such as chocolates, cakes, teddy bears, fruit baskets, or balloons:

  • We may substitute with items of equal or greater value

  • Replacements will be closely matched in flavor, type, size, or occasion

  • Packaging or brand may vary depending on local availability in Iloilo City, Philippines

Our team ensures the substitute gift still complements your original selection.

Sympathy & Funeral Arrangements

For funeral flowers including wreaths, standing sprays, crosses, and casket arrangements, we take extra care. If substitutions are required:

  • The dignity, structure, and solemn design will be preserved

  • Traditional and appropriate color schemes (such as white, red, or lavender) will be maintained

  • The tribute will remain respectful and meaningful

Time-Sensitive Deliveries

For urgent deliveries — including funeral services or surprise gifts — if we are unable to reach you promptly regarding substitutions:

  • Our experienced florists will proceed with thoughtful replacements

  • This ensures no delay in delivery within Iloilo City

  • We always act in your best interest to protect the occasion

Prefer No Substitutions?

If you do not wish to allow substitutions:

  • Please clearly state this in the “Special Instructions” section during checkout

  • Or contact our customer support team immediately after placing your order

We will do our best to accommodate your request, though availability limitations may affect fulfillment.

You Can Rely on FlowerShopIloiloCity.com

Your trust means everything to us. Even in rare cases requiring substitutions, we ensure that every bouquet and gift delivered in Iloilo City, Philippines reflects quality, care, and heartfelt emotion.

Thank you for choosing FlowerShopIloiloCity.com to be part of your most meaningful moments.