Terms and Conditions – FlowerShopIloiloCity

Terms and Conditions – FlowerShopIloiloCity.com

Welcome to FlowerShopIloiloCity.com. By accessing our website and placing an order for delivery in Iloilo City, Philippines, you agree to the following Terms and Conditions. Please review them carefully before making a purchase.

1. Product Accuracy & Substitution

At FlowerShopIloiloCity.com, we strive to present accurate descriptions and images of all flower arrangements, bouquets, cakes, chocolates, teddy bears, fruit baskets, and gift items.

However, due to seasonal and regional availability in Iloilo City:

  • Certain flowers, colors, vases, packaging, or gift items may be substituted without prior notice.

  • Substitutions will always be of equal or greater value.

  • The overall theme, style, and presentation of the original order will be preserved.

We reserve the right to make necessary substitutions to ensure timely delivery and product quality.

2. Delivery Policy

We provide delivery services throughout Iloilo City, Philippines, and selected nearby towns and provinces.

  • Exact delivery times cannot be guaranteed. You may request a preferred time window (morning or afternoon), but this is subject to route scheduling.

  • Deliveries to remote or provincial areas may require coordination for pickup at a nearby courier or partner location.

  • Orders with incomplete or incorrect delivery details may result in delays.

  • If the recipient is unavailable, the order may be received by a responsible person at the address (family member, colleague, receptionist, or security personnel).

3. Shipping Charges

Delivery fees apply to all orders and vary depending on the location within or outside Iloilo City. For areas beyond our direct delivery coverage, shipping charges may include courier or handling costs to the nearest serviceable location.

4. Weather and Force Majeure

Delivery guarantees may be suspended due to extreme weather conditions, natural disasters, transportation disruptions, or other unforeseen events beyond our control (such as typhoons or floods). We appreciate your understanding during such circumstances.

5. Return, Replacement & Refund

We are committed to quality and customer satisfaction.

  • Replacement requests must be made within 24 hours of delivery.

  • The original item must be returned in its delivered condition.

  • Refunds are subject to our published Refund Policy.

  • Replacement is only applicable for defective, damaged, or incorrect items.

Please contact our customer support team immediately with your order number and supporting photos if there is any issue.

6. Order Cancellations

Orders may be canceled within 1 hour of placement, provided they have not yet been processed or prepared.

Once an order has been arranged, prepared, or dispatched for delivery in Iloilo City, cancellation may no longer be possible.

We reserve the right to cancel any order at our discretion, with a full refund if payment has already been completed.

7. Multiple Supplier Orders

Some products may be sourced from different local suppliers within Iloilo City.

  • Items from different suppliers may be delivered separately.

  • Combined delivery requests may be accommodated when possible but are not guaranteed.

8. Acceptance of Delivery

Delivery is considered completed when:

  • The item has been received by the recipient or an authorized person at the provided address.

  • The item is left with a responsible individual at the location if the recipient is unavailable.

We are not liable for the product once delivery has been successfully completed at the specified address.

9. Intellectual Property

All content on FlowerShopIloiloCity.com — including text, images, logos, graphics, product descriptions, and website design — is the property of FlowerShopIloiloCity.com and may not be copied, reproduced, or distributed without written permission.

10. Limitation of Liability

FlowerShopIloiloCity.com shall not be held liable for:

  • Any indirect, incidental, or consequential damages arising from the use of our website or services.

  • Delivery delays caused by events beyond our control.

  • Personal aesthetic preferences after the product has been prepared and delivered according to order specifications.

By using FlowerShopIloiloCity.com and placing an order for delivery in Iloilo City, Philippines, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.